Personalized Wellness.
Nationwide Delivery.

Thanks for reaching out! Once your medical intake form is completed and approved by a licensed provider, your prescription is sent to the pharmacy for fulfillment. Orders typically ship within 24 hours after approval. You’ll receive a tracking number via text message as soon as your order is handed off to the carrier.

Sorry to hear that! Occasionally, carrier delays can occur due to weather or logistics issues. If your order is temperature sensitive, rest assured knowing it is temperature controlled, so extended transit time won’t affect the product. If it hasn’t arrived within a few business days, please reply with your order number and we’ll contact the carrier to help locate or reroute your package.

We’ve got you covered. If your package is lost in transit or hasn’t arrived at the shipping address provided, we’ll work with the carrier to locate it. If it cannot be found, we’ll reship your order at no cost. Please send us your order number so we can start the process.

Yes. Every customer must complete a brief medical intake form and verify their identity before a prescription can be issued. It’s a quick and secure process. You can find the form linked on your order confirmation page and email.

If a provider determines that you’re not eligible for the medication for any reason, you’ll receive a full refund.

You are always free to contact your provider through our secure messaging system through Charm.

Absolutely. Just let us know the correct shipping address and we’ll get that updated for you as long as it has not shipped yet.

Due to state and federal regulations, we’re unable to accept returns on prescription medications once they’ve shipped. If your medication arrives damaged or goes missing in transit, contact us at support@glownaturalwellness.com for assistance.

Yes. We accept returns on unopened, non-prescription items within 30 days of purchase. Return shipping costs are the responsibility of the customer. Contact us with your order number and reason for return, and we’ll provide next steps.

We’re sorry to hear that. Please email support@glownaturalwellness.comwith a photo of the damaged item and your order number, and we’ll get this resolved as quickly as possible.

Yes. Your medical history, identity, and payment information are securely stored and processed in compliance with HIPAA and applicable privacy regulations.