Frequently Asked Questions

Answer: Perimenopause can last for several years, with the average duration being around 8-12 years. However, it can vary for each individual, and some women may experience it for a shorter or longer period.

Answer: Perimenopause is the transitional phase leading up to menopause, during which hormone levels fluctuate, and menstrual cycles become irregular. Menopause marks the end of the reproductive years when menstruation ceases for at least 12 consecutive months. Perimenopause typically starts in a woman’s 40s, while menopause is usually reached in her early 50s.

Answer: Yes, it is possible to get pregnant during perimenopause, as ovulation can still occur sporadically. If you want to avoid pregnancy, it’s essential to continue using contraception until you have reached menopause and have gone 12 consecutive months without a period.

Answer: Managing hot flashes and night sweats may involve lifestyle changes, such as wearing breathable clothing, staying in a cool environment, avoiding triggers like spicy foods, caffeine, and alcohol, and practicing relaxation techniques like deep breathing or meditation.

Answer: Yes, mood changes are common during menopause due to hormonal fluctuations. Many women may experience mood swings, irritability, or feelings of sadness. Engaging in regular physical activity, practicing relaxation techniques, and seeking support from friends, family, or a therapist can help manage mood changes during this time.

Perimenopause and menopause can bring various symptoms, such as hot flashes, night sweats, mood swings, vaginal dryness, sleep disturbances, and irregular periods. Many women also experience changes in energy levels, weight, and libido during this time. Whatever you’re going through, I assure you that you’re not alone!

Thanks for reaching out! Once your medical intake form is completed and approved by a licensed provider, your prescription is sent to the pharmacy for fulfillment. Orders typically ship within 24 hours after approval. You’ll receive a tracking number via text message as soon as your order is handed off to the carrier.

Sorry to hear that! Occasionally, carrier delays can occur due to weather or logistics issues. If your order is temperature sensitive, rest assured knowing it is temperature controlled, so extended transit time won’t affect the product. If it hasn’t arrived within a few business days, please reply with your order number and we’ll contact the carrier to help locate or reroute your package.

We’ve got you covered. If your package is lost in transit or hasn’t arrived at the shipping address provided, we’ll work with the carrier to locate it. If it cannot be found, we’ll reship your order at no cost. Please send us your order number so we can start the process.

Yes. Every customer must complete a brief medical intake form and verify their identity before a prescription can be issued. It’s a quick and secure process. You can find the form linked on your order confirmation page and email.

If a provider determines that you’re not eligible for the medication for any reason, you’ll receive a full refund.

You are always free to contact your provider through our secure messaging system through Charm.

Absolutely. Just let us know the correct shipping address and we’ll get that updated for you as long as it has not shipped yet.

Due to state and federal regulations, we’re unable to accept returns on prescription medications once they’ve shipped. If your medication arrives damaged or goes missing in transit, contact us at support@glownaturalwellness.com for assistance.

Yes. We accept returns on unopened, non-prescription items within 30 days of purchase. Return shipping costs are the responsibility of the customer. Contact us with your order number and reason for return, and we’ll provide next steps.

We’re sorry to hear that. Please email support@glownaturalwellness.com with a photo of the damaged item and your order number, and we’ll get this resolved as quickly as possible.

Yes. Your medical history, identity, and payment information are securely stored and processed in compliance with HIPAA and applicable privacy regulations.

Answer: Absolutely not! We’re committed to providing you with the cleanest and safest products possible. Our formulations are free from GMOs, preservatives, artificial colors/flavors, and MSG, so you can trust that what you’re putting into your body is of the highest quality.

Answer: Our products are proudly made in the USA in state-of-the-art facilities that adhere to the strictest quality standards. All of our products are made at GMP certified facilities and are third party tested for purity and potency. This allows for precise quality documentation throughout the entire manufacturing process. All finished products go through rigorous quality assurance testing that exceeds federal regulations.

Answer: Yes, we’ve got you covered! Many of our products are suitable for both vegetarians and vegans. We carefully select ingredients to create formulations that align with various dietary preferences, so you can enjoy the benefits of our products regardless of your dietary choices.

Answer: All of our products are cruelty-free, non-GMO, and NEVER tested on animals. We’re also allergen-free. No Gluten. No Corn. No Soy. No Dairy. No Crap!

Answer: We recommend discussing any supplement use, including ours, with your healthcare provider, especially if you’re taking prescription medications. While our products are generally well-tolerated, it’s essential to ensure that they won’t interact with any medications you’re currently taking, for your safety and optimal health.

Results may vary from person to person, but many of our customers start experiencing the benefits within a few weeks of consistent use. To achieve the best results, we recommend giving our products at least 3 months of continuous use, as hormone health often requires time and consistency to rebalance.

Answer: Simply contact us at support@glownaturalwellness with your name, email used when placing your order and the product name and we are happy to help you

Answer: Generally shipments will take anywhere from 2 to 7 business days to be processed and shipped, and delivered. Sometimes supply chain and logistics issues can cause a delay, but you should have received an email after your order with an expected arrival date and tracking information. We suggest checking the spam folder of your email inbox in case it went there.

If you are still having trouble finding this information, please email us at support@glownaturalwellness.com so that we can help you.

Answer: If you need special shipping arrangements, we may be able to accommodate that. However, all orders require at least 24 hours to process, package and ship. Contact us to see if we can help you at support@glownaturalwellness.com

Answer:You may review our current policy for returns, refunds and cancellationshere.

Answer:Yes, we ship internationally. There is an additional shipping charge for international customers, and orders will naturally take a bit longer to arrive.

Answer:If you need help making changes to your subscription, feel free to contact us at support@glownaturalwellness.com

You can email us at support@glownaturalwellness.com, or call +1 (855) 928-4442. We’re here to help and will promptly assist you.

You should receive a response within 48 business hours.

Answer: You may review our current cancellation and refund policy here.

If you need to cancel your subscription prior to the monthly or annual charge, simply send your request by emailing support@glownaturalwellness.com, or give us a call at +1 (855) 928-4442. We’re here to help and will promptly assist you.

You may benefit from connecting with our clinical team. They can help answer your questions, address symptoms, and support you in getting the most out of the program. You’re always welcome to call our hormone hotline at (855) 928-4442 to check- in with one of our hormone specialists. They are here to help and want you to have the best experience in the program.
>> Click here to book your check-in call

However, if you still want to pursue cancellation, we request that you complete this questionnaire as a first step.
>> Click here to complete the questionnaire

Once the form is submitted, it will be reviewed and you will be contacted with the next steps.

If applicable, below is the return address to return your hormone creams.

Glow Natural Wellness - Returns
160 Research Drive
Pittston, PA 18640

You are allowed to cancel the GLOW Protocol at any time, no questions asked. Kindly submit your cancellation request by filling out this questionnaire, or call +1 (855) 928-4442 and we’ll cancel your subscription prior to the monthly or annual charge.

You may review our cancellation policy here.

You can email us at support@glownaturalwellness.com, or call +1 (855) 928-4442. We’re here to help and will promptly assist you.

If you are a Healthy Hormone Club member and want to log in to your patient portal:
The login page for Practice Better is https://my.practicebetter.io/#/signin
Your username is the email address you used to sign up
If you don’t remember your password, you can reset it at https://my.practicebetter.io/#/forgotpassword?email=

If you are a Glow Protocol, Metabolic Rehab, 7Day Hormone Detox, or DNA Made Simple member and want to log in to your member portal:
You can access your course by logging in at https://glow.thinkific.com/users/sign_in
Your username is the email address you used to sign up
If you don’t remember your password, you can reset it at https://glow.thinkific.com/users/password/new

If you need to log into any other course or portal, please contact us at support@glownaturalwellness.com, or call us at +1 (855) 928-4442, so that we can assist you promptly.

You can email us at support@glownaturalwellness.com, or call +1 (855) 928-4442. We’re here to help and will promptly assist you.