Frequently Asked Questions

General FAQs

Menopause and Perimenopause

How long does perimenopause typically last?

Answer: Perimenopause can last for several years, with the average duration being around 8-12 years. However, it can vary for each individual, and some women may experience it for a shorter or longer period.

What is the difference between perimenopause and menopause?

Answer: Perimenopause is the transitional phase leading up to menopause, during which hormone levels fluctuate, and menstrual cycles become irregular. Menopause marks the end of the reproductive years when menstruation ceases for at least 12 consecutive months. Perimenopause typically starts in a woman’s 40s, while menopause is usually reached in her early 50s.

Can I still get pregnant during perimenopause?

Answer: Yes, it is possible to get pregnant during perimenopause, as ovulation can still occur sporadically. If you want to avoid pregnancy, it’s essential to continue using contraception until you have reached menopause and have gone 12 consecutive months without a period.

How can I manage hot flashes and night sweats naturally?

Answer: Managing hot flashes and night sweats may involve lifestyle changes, such as wearing breathable clothing, staying in a cool environment, avoiding triggers like spicy foods, caffeine, and alcohol, and practicing relaxation techniques like deep breathing or meditation.

Is it normal to experience mood changes during menopause?

Answer: Yes, mood changes are common during menopause due to hormonal fluctuations. Many women may experience mood swings, irritability, or feelings of sadness. Engaging in regular physical activity, practicing relaxation techniques, and seeking support from friends, family, or a therapist can help manage mood changes during this time.

What are the most common symptoms of perimenopause and menopause?

Perimenopause and menopause can bring various symptoms, such as hot flashes, night sweats, mood swings, vaginal dryness, sleep disturbances, and irregular periods. Many women also experience changes in energy levels, weight, and libido during this time. Whatever you’re going through, I assure you that you’re not alone!

Telemedicine

What is GLOW Natural Medicine?

GLOW Natural Medicine stands as your all-encompassing health and wellness partner, addressing a wide spectrum of conditions. While specializing in conditions that may cause patient discomfort, GLOW Natural Medicine extends its services to acute, subacute, and chronic disease care. Our team of US-based doctors conducts comprehensive patient evaluations and prescribes suitable medication therapies. GLOW Natural Medicine envisions extending accessible, top-tier healthcare solutions to individuals and communities across multiple states. With an expanding range of services, we ensure comprehensive care regardless of insurance coverage, all at a fraction of competitors’ costs. Explore GLOW Natural Medicine’ offerings and firsthand experience our swift, complimentary shipping and unmatched online convenience.

How much does GLOW Natural Medicine cost?

If medication therapy is appropriate, you will be able to purchase it through the GLOW Natural Medicine platform at far lower costs than other sites and even cheaper than your local pharmacy.

Is it legal to prescribe medications online?

Yes. Each doctor you interact with is licensed to prescribe medicine and treat patients in the state you live in. This allows you to get the medications you need, on your schedule, hassle-free.

Is my information safe?

Yes. We take protecting your information seriously. Please read our Privacy Policy for details.

If I’m having an emergency, what should I do?

In case of an emergency please call 9-1-1.

Where does GLOW Natural Medicine offer service?

GLOW Natural Medicine offers service in the United States only but based on the therapy and medication being prescribed, there may be restrictions based on state. This will be disclosed and confirmed per therapy and as part of the intake process.

How do I change my credit card?

You can change your method of payment at any time. Login to your GLOW Natural Medicine account and follow the prompts.

How long will it take to get my medication?

Once you complete the online visit, you’ll hear back from one of our US-based doctors in 24 hours (some States will require a live chat or video consultation). Orders will then be sent to the dispensing pharmacy and shipped.

How do I reorder or cancel?

You may login to your GLOW Natural Medicine account and reorder or cancel at any time.

If at any time you decide not to continue a subscription plan, you may also simply contact us at support@glownaturalwellness.com You will not be billed further.

If you are on a subscription plan, prior to the end of each interval, you will need to update your prescribing doctor on your progress, and they will have the ability to adjust your dosage as needed. It is the your sole responsibility to proactively reach out to and/or remain in contact with your healthcare provider to complete any required follow-ups or evaluations necessary to ensure continued eligibility for prescriptions associated with subscription services.

What is the GLOW Natural Medicine process?

Choose and purchase the therapy required and you will be sent an intake form to respond to a brief set of medical questions. Our team of US-based doctors will thoroughly review your provided information and prescribe medications as necessary. Expect to receive feedback from one of our doctors within approximately 24 hours. In certain States, a video consultation or live chat will be necessary. If so, one of our doctors will reach out to you to conduct and finalize your consultation using the required method.

Can I use my health insurance?

We do not accept insurance. We believe an individual’s access to quality care should not depend on a third party’s opinion. GLOW Natural Medicine has removed the barriers traditional insurers can cause and replaced them with transparency and convenience. Our prices for your doctor consultation and medication are industry-leading and oftentimes cheaper than using insurance.

Can I use my local pharmacy?

Yes, in many cases you can choose to use your local pharmacy and our doctors can send your prescription to them. However, the cheapest pricing and most convenient option will be through GLOW Natural Medicine network of affiliated pharmacies. We cannot guarantee drug pricing at your local pharmacy.

When will I be charged for my medication?

You will be billed for your medication when the medication is shipped based on the treatment plan you select.

How old do I have to be to use GLOW Natural Medicine?

We treat patients 18 years of age and older. If you are younger than 18 years of age, please seek treatment from a local primary care physician.

Why do I need to submit a copy of my photo ID and take a picture of myself?

State regulations require that our medical providers see who we are treating. That is why we may ask you to take a picture of yourself and your photo ID.

Do I need to sign for my order?

No. Your medication will ship via Rush No-Contact delivery, a signature is not required.

What if I have a problem with my order or my account?

Click on the “Contact us” section of this site and create a ticket.

You may also simply contact us at support@glownaturalwellness.com.

Our team will then review and get back to you to resolve your inquiry.

How can I change my shipping address?

Login to your GLOW Natural Medicine account and update your shipping address at any time.

You may also simply contact us at support@glownaturalwellness.com.

Once your medication is shipped and delivered, you can change your address for all future shipments.

Can I return my medications once I receive them?

Federal and State law do not allow medication returns. Therefore, all sales are final. If you have a specific concern, please create a ticket in the “Contact us” section and we’ll get back with you.

Product Info

Do you have any GMOs, preservatives, artificial colors/flavors, or MSG in your products?

Answer: Absolutely not! We’re committed to providing you with the cleanest and safest products possible. Our formulations are free from GMOs, preservatives, artificial colors/flavors, and MSG, so you can trust that what you’re putting into your body is of the highest quality.

Where are your products created?

Answer: Our products are proudly made in the USA in state-of-the-art facilities that adhere to the strictest quality standards. All of our products are made at GMP certified facilities and are third party tested for purity and potency. This allows for precise quality documentation throughout the entire manufacturing process. All finished products go through rigorous quality assurance testing that exceeds federal regulations.

Are your products suitable for vegetarians or vegans?

Answer: Yes, we’ve got you covered! Many of our products are suitable for both vegetarians and vegans. We carefully select ingredients to create formulations that align with various dietary preferences, so you can enjoy the benefits of our products regardless of your dietary choices.

Are your products tested on animals?

Answer: All of our products are cruelty-free, non-GMO, and NEVER tested on animals. We’re also allergen-free. No Gluten. No Corn. No Soy. No Dairy. No Crap!

Can I take your products along with my prescription medications?

Answer: We recommend discussing any supplement use, including ours, with your healthcare provider, especially if you’re taking prescription medications. While our products are generally well-tolerated, it’s essential to ensure that they won’t interact with any medications you’re currently taking, for your safety and optimal health.

How long should I take your products to see results?

Results may vary from person to person, but many of our customers start experiencing the benefits within a few weeks of consistent use. To achieve the best results, we recommend giving our products at least 3 months of continuous use, as hormone health often requires time and consistency to rebalance.

Customer Support

Orders and Shipping

How can I cancel/change my order?

Answer: Simply contact us at support@glownaturalwellness with your name, email used when placing your order and the product name and we are happy to help you

How long before my product(s) arrive?

Answer: Generally shipments will take anywhere from 2 to 7 business days to be processed and shipped, and delivered. Sometimes supply chain and logistics issues can cause a delay, but you should have received an email after your order with an expected arrival date and tracking information. We suggest checking the spam folder of your email inbox in case it went there.

If you are still having trouble finding this information, please email us at support@glownaturalwellness.com so that we can help you.

Can I get my order sooner?

Answer: If you need special shipping arrangements, we may be able to accommodate that. However, all orders require at least 24 hours to process, package and ship. Contact us to see if we can help you at support@glownaturalwellness.com

What’s the return policy?

Answer:You may review our current policy for returns, refunds and cancellationshere.

Do you ship internationally?

Answer:Yes, we ship internationally. There is an additional shipping charge for international customers, and orders will naturally take a bit longer to arrive.

How do I change my subscription?

Answer:If you need help making changes to your subscription, feel free to contact us at support@glownaturalwellness.com

Customer Service

How do I contact customer support?

You can email us at support@glownaturalwellness.com, or call +1 (855) 928-4442. We’re here to help and will promptly assist you.

How long will it take for customer support to get back to me?

You should receive a response within 48 business hours.

Billing

How do I request a refund?

Answer: You may review our current cancellation and refund policy here.

If you need to cancel your subscription prior to the monthly or annual charge, simply send your request by emailing support@glownaturalwellness.com, or give us a call at +1 (855) 928-4442. We’re here to help and will promptly assist you.

How do I cancel my subscription to the Healthy Hormone Club?

You may benefit from working with our clinical team to answer your questions and address concerns you have about symptoms. You are welcome to book a complimentary 15-minute check-in call with one of our hormone specialists at any time to give them the opportunity to connect with you. They are here to help and want you to have the best experience in the program.
>> Click here to book your check-in call

However, if you still want to pursue cancellation, we request that you complete this questionnaire as a first step.
>> Click here to complete the questionnaire

Once the form is submitted, it will be reviewed and you will be contacted with the next steps.

If applicable, below is the return address to return your hormone creams.
ShipOffers
C/O Glow Natural Wellness
2701 Couchville Pike #100
Nashville, TN 37217

How do I cancel my subscription to the Glow Protocol?

You are allowed to cancel the GLOW Protocol at any time, no questions asked. Kindly submit your cancellation request by filling out this questionnaire, or call +1 (855) 928-4442 and we’ll cancel your subscription prior to the monthly or annual charge.

You may review our cancellation policy here.

Who do I contact about billing issues?

You can email us at support@glownaturalwellness.com, or call +1 (855) 928-4442. We’re here to help and will promptly assist you.

Tech Support

How do I log in?

If you are a Healthy Hormone Club member and want to log in to your patient portal:
The login page for Practice Better is https://my.practicebetter.io/#/signin
Your username is the email address you used to sign up
If you don’t remember your password, you can reset it at https://my.practicebetter.io/#/forgotpassword?email=

If you are a Glow Protocol, Metabolic Rehab, 7Day Hormone Detox, or DNA Made Simple member and want to log in to your member portal:
You can access your course by logging in at https://glow.thinkific.com/users/sign_in
Your username is the email address you used to sign up
If you don’t remember your password, you can reset it at https://glow.thinkific.com/users/password/new

If you need to log into any other course or portal, please contact us at support@glownaturalwellness.com, or call us at +1 (855) 928-4442, so that we can assist you promptly.

How do I contact tech support?

You can email us at support@glownaturalwellness.com, or call +1 (855) 928-4442. We’re here to help and will promptly assist you.