Healthy Hormone Club
Welcome to your Healthy Hormone Club “Getting started guide”!
Here you will find some quick tutorials for how to log in to your member portal and utilize all the tools and features available to you, so that you can get the best results from your membership! Bookmark this page for easy reference!
On this page you will learn:
– How to activate your HHC portal
– Getting the Practice Better mobile app
– Access chat and schedule consultations and check in calls
– Enrolling in the included Healthy Hormone Academy
Activate your HHC portal
Welcome to the Healthy Hormone Club! We are so excited to walk alongside you in your journey to hormone balance.
To kick off this amazing journey, I would like to provide you with the information you need to access your member portal and begin completing your forms. Below, you will find step by step instructions along with a couple of short videos to guide you through this part of the process.
If you have any questions at any time, please feel free to contact us at support@glownaturalwellness.com
How to activate your member portal account:
1. Upon enrollment, you will receive an activation email from Dr. Michelle Sands with the title “Your Glow Natural Wellness Patient Portal Access”
2. Open email
3. Click on the green button that says, “Activate My Account”
4. Enter in your email address
5. Select a password
6. Select correct time zone
7. Check the box to agree to terms of service and privacy
8. Click sign up
Here is a short video walking you through these steps:
Once you have activated your account, you can now log in and begin completing your intake forms. These are the three forms that you will need to complete before we can ship out your hormone test kit:
1. Healthy Hormone Club BHRT intake form
2. Glow Natural Wellness Healthy Hormone Club Program Agreement
3. GNW HIPPA Notice of Privacy Practices
Here is a short video walking you through how to complete your forms:
Get the Practice Better mobile app
Now that you have activated your account and completed all your forms, you are one step closer to hormone balance.
Today, I would like to show you how to download the Practice Better app on your mobile device. This secure HIPPA compliant app allows you to access all of the information you will need regarding the Healthy Hormone Club like test results, testing due dates, appointments, and protocols. Our clinical team sends all communications through your Practice Better member portal, so having the app ensures you do not miss a thing!
And if you ever need help, you can use the chat feature inside the app to message the clinical team.
Click here to download the app for iPhone : https://itunes.apple.com/us/app/better-by-practice-better/id1404183962?ls=1&mt=8
Click here to download the app for Android:
https://play.google.com/store/apps/details?id=io.practicebetter.mobile
Once you have downloaded the app, be sure your notifications are turned on. You can do this by:
1. Going to the settings on your mobile device
2. Click on notifications
3. Scroll down until you see Practice Better
4. Click on Practice Better
5. Make sure allow notifications is turned on (the button will be highlighted in green)
If you have any trouble downloading the app, please email us at support@glownaturalwellness.com
Here is a short video of how to download the app:
Access chat and schedule consultations
As a member of the Healthy Hormone Club , we want you to know that you are supported every step of the way. That is why we provide you with a way to reach out to us easily and efficiently right inside your member portal.
Inside your member portal, you will find a chat feature located at the top of your dashboard. This chat feature allows you to reach out to our clinical team any time you have a question.
Also, as a Healthy Hormone Club member, all of your consultations are included in your membership. We offer three types of consultations:
- Initial Hormone Consultation– This is your very first consultation with one of our highly trained Hormone Specialists. They will go over your initial hormone results and create your personalized hormone protocol.
- Retest Review Consultation– This is the consultation you will receive with each retest.
- 15-Minute Check In Call– This consultation is if you need additional support.
You can find the box to request a session at the top of your dashboard.
Our desire is for you to feel seen and heard so we encourage you to utilize these resources at any time.
Below are a couple videos that explain how to send us a message and request a session directly from your member portal. If you have any trouble with this, please email us at support@glownaturalwellness.com.
How to send a message:
Healthy Hormone Academy
As a Healthy Hormone Club member, you get access to Dr. Michelle’s Healthy Hormone Academy. This is a series of modules that are designed to be worked through slowly alongside your hormone replacement therapy.
The first three modules have been unlocked for you and the rest of the modules will be unlocked on a weekly basis. As you navigate through the material, we encourage you to implement the strategies Dr. Michelle discusses in order to see optimal results!
Below is a short video that will show you how to access the Healthy Hormone Academy from inside your member portal. If you need additional information, please contact us at support@glownaturalwellness.com
How to access the Healthy Hormone Academy:
Complete your hormone test
We know you are ready to get started on your hormone therapy and we are too!
To make sure you are prepared, Dr. Michelle has included step-by-step instructions on how to complete your hormone test when it arrives. You can find these instructions, along with videos, inside the module titled, “Watch First.” This module is located in the Healthy Hormone Academy, which can be found inside your member portal.
In this module, Dr. Michelle goes over:
- The Healthy Hormone Club timeline
- Choosing your hormone test
- When to collect your sample
- How to collect your sample
- What to do while you are waiting for your results
- How long it will take to see results
- Hormone application
- What to do with your retest kit
Below is a video showing you where to find this information. If you have any questions, please reach out to us at support@glownaturalwellness.com
Navigate the Healthy Hormone Club portal
We want to make sure that you are confident in navigating your Healthy Hormone Club member portal. That is why we have included a video to show you how to:
- Send a message in the chat
- Locate your labs
- View your personalized protocol
- Request a session
- Locate the Healthy Hormone Academy
- View upcoming tasks
- Update billing information